Q&A
Q: What is the light source of this product?
A: The light source is LED light of electric micromotor and fiber optic rod of the handpiece. Please choose the model with optical fiber.
Q: Is this product compatible with my motor?
A: The handpiece is international E-type connector. You just need to consider whether your motor has LED light.
Q: Is this product the same as the original product?
A: We manufacture our own spare parts which compatible with the original, and offer a better price.
Feedback
1. Please check and test first when you get the parcel, your positive feedback will help us move forward. If there has any problem please contact us directly, we will do our best.
2. Please choose a shipping method when you place an order, we will send you the best quality product within 2 working days once your payment completed. We don't guarantee delivery time on all international shipment due to different customs clearance and inspection between each country.
3. Please contact us if you haven't received your package 30 days after payment, we will track your order and get back to you ASAP. Customers's satisfaction is our goal.
4. Please be aware that we have the right to choose express shipping way under free shipping condition.
5. Buyer notice: Please ask us to extend goods receiving time if you don't receive your item on time. Thank you for your cooperation.
Service
1. All of our dental equipments are 1 year warranty.
2. If the product doesn't work please let us know the order number and send the photos/video. After confiming, we will ship a new one to you or return the money back.
3. We accept "No reason to refund within 7 days after express delivery", please send back to us in the unused and original packaging condition.
4. Please do not hesitate to contact us if you need assistance on your item problem, our online technical support will be there with you in 24 hours.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)..
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (5 to 7 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item..
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations..
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound..